Delete your ModaScout account

You can request deletion in the app or by email. You do not need to reinstall ModaScout to send an email request.

Request deletion by email

Email mailing@getmodascout.com with the subject “ModaScout account deletion request”. If you registered an account, send it from the email address you use for ModaScout and tell us that you want your account and associated data deleted.

Email a deletion request

We normally verify the request through your registered email address or authenticated account. We ask for additional information only where reasonably necessary. Never send your password, login code or access token.

If you used ModaScout as a guest, tell us that in your email. We will explain what information is needed to locate and verify your data. Guest data may not be recoverable or linkable to you if its credentials have been lost.

Request deletion in the app

For a registered account, open ModaScout, go to ME, select Delete account and follow the confirmation steps. You can also delete individual scans or remove Wardrobe items in the app.

Uninstalling the app does not delete your server-side account or send a deletion request.

What is deleted and what may remain

Account deletion removes the relevant account and profile, scans, uploaded images and garment crops, analysis and results, and Wardrobe items, subject to the limited retention below. If cleanup cannot finish immediately, the data is marked for deletion and cleanup is retried.

• A scan-deletion technical record may remain for approximately 24 hours to finish cleanup.
• Limited consent and deletion audit records are retained for six years. Identifiable technical and security diagnostics are normally retained for 90 days, and support correspondence for 24 months after closure.
• Database records may remain in protected Supabase daily backups for up to seven days. Those backups do not contain the private uploaded image files.
• Provider-held copies follow the provider’s processing or deletion cycle. Minimum marketing suppression information and records required for legal obligations or claims may also be retained.

See the Privacy Policy, especially “How long we keep information”, for the full retention schedule and your rights.

ModaScout Limited, company number 17397182, 11 Khama Road, London SW17 0EN, United Kingdom.